Terms and Conditions
Who we are
Our website address is: https://ecoequatorlondon.com
www.ecoequatorlondon.com (*the Store*) is an electronic shop selling textile products, jewelry, hats and related items, and has been established in accordance with applicable English law.
Before entering our online shop and browse our website, we invite you to review the following terms and conditions which apply to the use of the Store. Please make sure you agree with the following terms and conditions, as any further use and navigation through the website ecoequatorlondon.com implies your explicit and unconditional consent and agreement with them. We advise you to regularly consult this section, to be notified of any changes that may have been attached to the original text and therefore, have become mandatory for all users.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store.
While you visit our site, we “ll track:
Products you’ve viewed we”ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type, we”ll use this for purposes like estimating taxes and shipping
Shipping address we”ll ask you to enter this so we can for instance, estimate shipping before you place an order and send you the order
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us,we’ll ask you to provide information including your name, billing address, shipping address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to
Send you information about your account and order
Responde to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders,process refunds and support you.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
SECURITY
The Store pledges to the user that it provides valid information and services solely aiming at the satisfaction of the user/ customer. Although the Store has taken all necessary measures to ensure its smooth operation, it cannot exclude any malicious viruses, users/ hackers who (would) aim to damage the Store or its users. Therefore, it disclaims any liability related to any loss or damage caused to any user ,by information appearing on the site as a result of malicious actions. The Store also disclaims any liability for any damage caused to the user by any difficulty of access to the site. To accomplish a sale,the Store will ask the user to provide personal data such as name, shipping address, telephone number, as email address. In cases of corporate customers, the Store will additionally request their Taxpayer Identification Number and the corresponding Tax Office, in order to issue the necessary tax documents.
The Store can utilize and process all or part of data collected from its customers, to analyze their preferences, send newsletters and make offers to customers, unless the user requests in writing- by sending an email to [email protected] to not receive such newsletters and/ or offers. In any case, the data collected on user preferences are not disclosed to third parties, with the exceptions set out in this agreement ( see following paragraph). Finally, the user may modify his/ her personal data or even delete them, by sending an email to [email protected]
Additional information
How we protect your data
The Store pledges to users/ clients that it follows all legal provisions relating to the protection of personal data, and that it will not provide customer information to any third party without the written consent of the users, with the exception of cases where such data are requested for the creation of tailored products ( specifically for the client), or are requested by the authorities. Finally, the Store informs the users that it can forward to its suppliers general statistical data, which, however, in no way identify individual buyers, as such data (would) only outline market trends.
As regards the protection of users ‘ personal data, the Store informs the users that all personal data is encrypted through the SSL ( Secure Sockets Layer) protocol, which is a protocol concerning the communication between internet users and web servers.
In an effort to provide quality services to users/ customers, the Store uses cookies. These are coded bits of information, which are stored in the user’s device when he/ she visits the website, and “recognize ” him/ her in subsequent visits. The main service provided by the Store, i.e., the sale of products, becomes possible only if the user accepts the use of cookies, as identification of the user is required during the various stages up to the completion of the sale (e.g. user settings, order status etc. ). Further reasons for which the Store may use cookies include: collection of statistical data to help improve the content and the website in general, commercial considerations related to the time spent by the visitors/ users on the website, as well as assessment of the impact of advertising, advertising reasons relating to options for banners corresponding to visitors ‘/ users ‘ preferences, and, finally, issues associated with the Store development through social networks. The user reserves the right to modify the settings of the device used for internet navigation so that his/ her consent is required before the site makes use of cookies. However, non-acceptance of cookies means that the user will not be able to benefit from all the services/ features offered by the Store.
Purchase of products/Payments options
The Store selects and presents quality products, always aiming at customer satisfaction, provides all the basic relevant information (images, features, price including VAT, availability, etc.) and meets all the labelling requirements for products such as magnets, soaps etc. in accordance with the law. However, the user/ customer must understand that the products of the Store are NOT toys and are NOT meant for sale to minors. Also, the Store disclaims any liability resulting from misuse of its products, or failure to comply with the instructions for use, or use of the products in a way that violates common sense. Finally, the Store declares that its products are meant for sale to adults only, and bears no responsibility if purchases are made by minors.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the http://PayPal Privacy Policy for more details.
Finally, in case of delivery of products within UK, the customer has the option of payment on delivery, i.e. to make a cash payment for the order to the courier, upon delivery. In such a case, the user/client is obliged (1) pay in full for the order and (2) comply with the agreement regarding delivery by courier. Otherwise the Store would consider the user/ client as undesirable and reserves the right not to (re)send the ordered products. The only exception is, if timely information/ explanation of the inability to comply has been provided by the customer, via email at [email protected], which ,however does not bind the Store to resend the products.
For proper shipment of the products ordered by the user/ client, it is necessary that he/ she provides the Store with all necessary information. The information must be true and accurate, otherwise the Store is not responsible for the delivery of the products (or its delay). As regards the shipment, the Store has signed cooperation contracts with prestigious courier companies, providing competitive prices for its customers. The pricelist of shipments is periodically adjusted to maximize the benefit of the users/clients of the Store. The Store does not offer other options for shipment of products, other than its cooperation with a courier company, and the user must agree and accept this limitation so that his/ her order is properly processed.
Order Cancellation/Withdrawal
The Store provides the user the option to cancel an order. To do so ,the user must send an email to [email protected]
Any sum paid towards the order is returned to the user, reduced only by possible bank fees. No order cancellation is accepted after shipment has been made.
The user/ customer has the right of withdrawal, for all products of the Store, with the exception of those manufactured on request especially for the customer. The right of withdrawal may be exercised by the customer 14 days of receipt of the goods by him/ her or his/her representative provided that he/she sends an email to [email protected] informing the Store about the product to be returned . So that no value of the returned product is lost, we recommend the customer to pack it very carefully.
• Defective products
The store ensures that all orders are checked before dispatch. However, if the product received by the customer is defective, this will be replaced, or the customer will be credited for the equivalent value. A prerequisite is the timely (within three days of receipt) written notification to the Shop by email to [email protected], including attached photograph of the product showing the defect. If no photo is sent, or in order to upgrade its services, the Store could request that the product is sent to it by the customer, with the Store being responsible for the cost of shipment.
In addition to the replacement of defective products, the Store is interested to hear about any negative experience or customer complaint, and for this purpose the customer should in any such case contact the Store immediately at [email protected]
Amendment of Terms/Jurisdiction
The store has the right to modify these terms without specific notice to users of the website. For this reason, users are requested to take note of the terms and conditions prior to use of the website, as they are binding on them.
It should also be noted that in case the Store neglects to exercise any right or power or claim of compensation to which it is entitled by law or arising from the terms of use as defined in this section, this does not mean that such rights have been waived. These terms and conditions are governed by and construed in accordance with the current England legal framework and are fully harmonized with the European legislation on electronic data and privacy. Any dispute arising from or in connection with these terms and conditions, will be handled solely by competent courts of London.
Reservations of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website . You agree to immediately remove all links to our Website upon such request.
You must not:
Republish material from https:// ecoequatorlondon.com
Sell,rent or sub-licence material from https://ecoequatorlondon.com
Reproduce,duplicate or copy material from https://ecoequatorlondon.com